Shipping policy

Thank you for shopping with Act 1 Frames. We work to process and deliver orders as quickly and reliably as possible.

Order Fulfillment

Orders placed through Act 1 Frames may be fulfilled and shipped through Amazon Multi-Channel Fulfillment (MCF).

Although Amazon may handle the storage, packing , and shipment of your order, purchases made through this website are purchases from Act 1 Frames, not Amazon.com.

Shipping Destinations

Shipping availability is determined at checkout based on your delivery address.

At this time, shipping options offered through the Act 1 Frames website may vary by destination. If we are unable to ship to your location, checkout will indicate that no shipping method is available.

Shipping Rates

Available shipping methods and applicable charges are displayed during checkout before payment is completed.

We may offer free shipping, flat-rate shipping, or other promotional shipping options from time to time.

Processing and Delivery Times

Orders generally begin processing shortly after they are placed.

Estimated delivery times shown at checkout are estimates and are not guaranteed. Actual delivery times may vary due to:

-Destination

-Fulfillment-center availability

-Carrier delays

-Weather

-Holidays

-High-volume periods

-Other circumstances outside our reasonable control

Amazon MCF speeds are mapped to the shipping options configured in our Shopify store.

Order Tracking

Once your orders ships, tracking information will be provided when available.

Orders fulfilled through Amazon MCF automatically provide shipment tracking information back to our Shopify store.

Shipping Address Changes

Please verify your shipping address carefully before submitting your order.

If you notice an error, contact us immediately at info@act1frames.com

Once an order has entered fulfillment or shipped, we may not be able to change the delivery address or redirect the shipment.

Lost, Delayed, or Missing Packages

If tracking indicates that your order has been delivered but you cannot locate it, please check around the delivery location and with other members of your household before contacting us.

If your package appears to be lost or significantly delayed, contact us at info@act1frames.com with your order number and we will help investigate the shipment.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include:

-Your order number

-A description of the damage

-Photos of the product and packaging when possible

We will work with you to resolve the issue.

Amazon Purchases

This Shipping Policy applies only to orders placed directly through act1frames.myshopify.com.

Orders placed directly through Amazon are governed by the shipping and delivery terms associated with that Amazon order.

Contact Us

For shipping questions, contact:

Act 1 Frames